General Product Warranty (Excluding PWC Covers)
Every product that JETTRIBE sells is covered by a six-month warranty from the date of purchase. The warranty covers defect of workmanship and materials, but DOES NOT cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.
If you suspect a defect in workmanship or materials of a Jettribe product, please return the product to Jettribe for a warranty evaluation, any time within six months of purchase. California state law requires that items accepted for repair be clean. Charges will be assessed if cleaning is necessary. Any damaged items covered by warranty will be repaired or replaced with items of comparable size and style, at Jettribe’s sole discretion. Damaged items not covered under warranty will be repaired, when possible, for a reasonable rate and a fee will be charged for return shipping. For warranty evaluation, follow instructions on our Return Policy page.
RETURNS MUST BE PRECEDED BY A RETURN REQUEST OR JETTRIBE RESERVES THE RIGHT TO REFUSE RETURNED ITEMS.
Before sending anything back to JETTRIBE, one must first log in the their customer account at Jettribe.com and request a Return Authorization. You will need to find your Order number, as well as enter specifics about the reason for the return request or warranty claim. Jettribe staff will then respond with the next step. If you purchased your item somewhere other than Jettribe directly, please contact the supplier from whom you purchased the product. They will then we responsible for contacting Jettribe. All original order information must be present for any warranty claim to be processed, as well as any documentation, i.e. photos, to explain the issue. If you have any further questions, please contact ridersupport@jettribe.com.
All returned packages must have the Order # on the outside of the box, as well a reason for return (Example: Exchange, Return for Refund, Warranty). A copy of the Order Receipt must be included in the package as well as contact information and details about the return. Without proper documentation, processing of the package will be delayed.
PWC COVER WARRANTY
What Our Warranty Covers
Thank you for checking out one of the best PWC covers on the market today. Our Jettribe premium covers offer the most water resistant, water repellant and weather protection for your watercraft. Jettribe warrants our products to be free from material defects, product construction and performance flaws not attributed to normal use for a period of 180 days from the date of purchase.
A warranty term begins from the date of purchase and applies to the individual/company named on the Proof of Purchase. Should we determine a defect in the material or our workmanship has taken place within the warranty period, we will, at our discretion, repair or replace the cover. We reserve the right to make the final determination on defects. Warranties are not transferable and are a limited liability to the original purchase price of the product.
If there is a fitting issue, when contacting us be sure to have the year of your craft, and the Jettribe item code (located on a tag sewn on the inside of the rear of the cover), your watercraft’s hull number (located on the rear of your craft) and the model of your watercraft. We will also need to know about any external aftermarket parts like riser seats, extended handle bars, rear step ladders, wake board kits and mirrors. This will help Jettribe customer service make sure that you have bought the correct cover for your watercraft. We have over 57 styles of covers and they are all made to be an exact fit for your stock OEM watercraft. In the rare occasion where you may have received the wrong year/part number, we need to make sure that the cover you received is the correct one. For example, the SeaDoo RXT is not the same fit as the RXT-X.
What To Do
In the event of possible defect, please email us at ridersupport@jettribe.com providing us your full name, address and phone number as well as a copy of your original receipt. Also, please provide us with photographs of the item and the problem area, as this will help us in determining the issue at hand. Once your email has been received, you will be contacted within 1-3 business days with instructions on how to proceed with your return. Please review below to determine whether your claim is covered or not.
If there is a defect, Jettribe will repair or replace (at its discretion) the product free of charge including shipping of repaired/replaced item back to customer. Customer will be responsible for shipping defective product to the manufacturer. Jettribe cannot accept any packages freight collect or COD.
What Our Warranty Doesn’t Cover
While our warranty programs are very generous, there are areas that are not covered. We encourage you to carefully review the things that are not covered by our warranty so you have realistic expectations of the performance of our protective covers. These include normal wear and tear from usage, weather-related damage, improper care, alteration, acts of God, misuse or abuse, as well as:
> Fading – a natural reaction to UV rays, there will be some discolorations over time.
> Staining - Covers may protect the watercraft from stains, but the covers themselves are not stain resistant.
> Paint Damage - Some finishes or re-painted surfaces may react adversely to being covered or cause discoloration to the cover.
> Overtightening – One of the most common issues with the cover is that consumers tend to over tighten our straps. It works best if there is a little play and give on the cover, especially when trailering. The straps should be pulled snug but still have enough room along the edge of the cover to slide your fist between the cover edge and the rail of your PWC. If it feels as tight as a drum, then it is too tight! Our Jettribe cover is designed for the elastic shock cord to keep your cover on snug without having to use the heavy tie downs. The tie downs are to be used when trailering at high speed or cross winds as an additional security. Please, do not over tighten. Overtightening may break the buckles or put too much strain on the seams.
> Aftermarket Parts – Our Jettribe covers are made to be an exact your stock OEM watercraft fit cover, tailored to your watercraft. The following aftermarket modifications to your watercraft are not covered under the warranty: aftermarket aluminum handle bars, aluminum (ODI end caps) for the grips, aftermarket throttle trigger, rear step ladder, front splash guards and extended handle poles for stand up skis. We built these covers to be an exact fit to the OEM specs of each watercraft.
Your product should be sent pre-paid and insured to Jettribe at:
1120 Como Street South, Sulphur Springs, TX 75482
Ph. 951.246.3147
Website: jettribe.com
Email: ridersupport@jettribe.com